SONDEVELA, S.L. (hereinafter referred to as SONDEVELA) aims to respect the privacy of its users and protect the personal data they may provide to SONDEVELA.
In compliance with the applicable data protection regulations, specifically Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter referred to as LOPDGDD) and the General Data Protection Regulation of the European Union (hereinafter referred to as GDPR), the collection of data will be governed by the terms described below:
Users are informed that this document provides comprehensive information about how SONDEVELA processes the personal data of its clients and users. To demonstrate its commitment to data protection policies, SONDEVELA permanently publishes information related to its privacy policy on this website.
Who is responsible for the data processing?
| Data Controller | SONDEVELA, S.L. |
| N.I.F | B-67.157.347 |
| Address | Barcelona (08017 – Barcelona) |
| Email Address | [email protected] |
| Website | www.sondevela.com |
What personal data will be processed?
Depending on how users interact with SONDEVELA or through this website, SONDEVELA may process the following personal data:
- Identification Data: Including but not limited to name, surname, language, contact details, etc.
- Economic and Transactional Information: For example, payment or card details, information about purchases, orders, returns, etc.
- Connection, Geolocation, and Navigation Data: In case of interactions from a mobile device.
- Health Data: Necessary for the proper provision of catering services.
SONDEVELA informs users that some personal data may be mandatory to access certain functionalities or services of this website or to fulfill a contracted service or product, provide access to a specific functionality, or handle administrative matters related to the user’s inquiry.
Users are solely responsible for ensuring the accuracy of the personal data provided. If SONDEVELA detects false data, it may exclude the user or client from receiving services, without prejudice to other legal actions that may apply.
For what purpose, legal basis, and retention period will personal data be processed?
Based on how the user or customer interacts with SONDEVELA, personal data will be processed under the following conditions:
| CONTRACTUAL RELATIONSHIP BETWEEN CUSTOMER OR USER AND SONDEVELA | |
|---|---|
| CATEGORY | DETAILS |
| Purpose |
|
| Legal Basis | The processing of personal data is necessary for the execution of the contract with SONDEVELA.
If the data provided are contact details of sole traders or self-employed professionals, the legal basis is the execution of terms governing the platform’s use and, subsidiarily, legitimate interest, in line with Article 19 of Organic Law 3/2018. SONDEVELA tiene interés legítimo para activar los mecanismos de prevención de potenciales fraudes durante el proceso de compra. |
| Retention Period | Personal data will be retained as long as necessary to manage the relationship with the user and any possible returns, complaints, or claims regarding purchased products. |
| Recipients |
|
| CUSTOMER SERVICE | |
|---|---|
| CATEGORY | DETAILS |
| Purpose | Managing personal data to address user or customer inquiries, requests, or petitions. |
| Legal Basis | If the user contacts SONDEVELA through a website form or other publicized contact methods, the legal basis is the user’s consent.
SONDEVELA has a legitimate interest in responding to inquiries made through this website or other contact methods, including social media. If the user contacts SONDEVELA to exercise legally protected rights or for claims related to services or products, the legal basis is legal obligation compliance. |
| Retention Period | Personal data will be retained until the user withdraws consent for its processing.. |
| Recipients |
|
| MARKETING | |
|---|---|
| CATEGORY | DETAILS |
| Purpose | Sending commercial communications or ongoing promotions, including newsletters. Communication through social networks, where SONDEVELA is active (Twitter, Facebook, Instagram). |
| Legal Basis | The legal basis for processing personal data for marketing purposes is the user’s consent.
When there is a prior contractual relationship, SONDEVELA may send communications regarding its own products or services similar to those initially contracted, with the legal basis being legitimate interest, as per Article 21.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce. |
| Retention Period | Personal data processed for this purpose will be retained until the user withdraws consent.. |
| Recipients |
|
| QUALITY SURVEYS | |
|---|---|
| CATEGORY | DETAILS |
| Purpose | Contact with the client or user to carry out quality surveys on the contracted products, the user’s satisfaction with this website, the quality of customer service or on the contracted products.. |
| Legal Basis | SONDEVELA has a legitimate interest to carry out quality surveys. |
| Retention Period | Personal data processed for this purpose will be retained until the user withdraws consent.. |
| Recipients |
Suppliers and collaborators of services related to marketing and advertising |
| RESTORATION SERVICE | |
|---|---|
| CATEGORY | DETAILS |
| Purpose | Health data will be processed in order to ensure the correct provision of catering services. The user is enabled to communicate if he or she suffers from a food allergy, so that SONDEVELA has the necessary means to provide the service without incident. |
| Legal Basis | Health data will only be processed if the user provides us with their consent. In such case, consent will be shown through the forms provided on this website. |
| Retention Period | Personal data will be retained as long as necessary to manage the relationship with the user and any possible returns, complaints, or claims regarding purchased products. |
| RECIPIENTS | No transfer is planned. |
SONDEVELA informs users or clients that personal data will be kept in order to meet any civil, commercial, administrative, criminal or fiscal responsibilities that may be applicable to them, always in compliance with the regulations in force at all times. Once these periods have passed, personal data will be deleted.
SONDEVELA informs that some of the functions necessary for the provision of services to the user or client are carried out through data processors located outside the EU and that, in any case, they guarantee an adequate level of protection of personal data.
Can minors provide personal data?
Users under 13 years of age may only use the services available on this website if they have the prior authorization of their parents, guardians or legal representatives, who will be solely responsible for the acts carried out through this website by minors. at their expense, including completing the forms with the personal data of said minors and marking, where appropriate, the boxes that accompany them.
Because SONDEVELA cannot control whether or not users are minors, it must be the parents, guardians or legal representatives who ensure that the necessary mechanisms are enabled to prevent minors from accessing this website and/or providing data. of a personal nature without their supervision, SONDEVELA not admitting any responsibility in this regard.
What rights do users or clients have?
Users who have provided personal data for SONDEVELA to process have the following rights:
| RIGHT OF ACCESS | The user has the right to obtain confirmation from SONDEVELA as to whether or not personal data that concerns him or her is being processed, as well as to access the personal data that SONDEVELA has.. |
| RIGHT OF RECTIFICATION | The user has the right to request that SONDEVELA rectify any inaccurate data that concerns them. You will also have the right to have incomplete personal data completed, including by means of an additional declaration. |
| RIGHT OF DELETION | The user will have the right for SONDEVELA to delete the personal data that concerns them, always taking into account the requirements established in current legislation.. |
| RIGHT OF LIMITATION | The user will have the right to request SONDEVELA to limit the processing of personal data, always taking into account the requirements established in current legislation. |
| RIGHT OF OPPOSITION | The user has the right to object to SONDEVELA processing personal data that concerns them when they are subject to processing based on public or legitimate interest. In such case, SONDEVELA will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims. |
| RIGHT TO SUBMIT A CLAIM | The user has the right to file a claim with the Spanish Data Protection Agency if they consider that the rights previously set out in this privacy policy are violated or if they consider that the processing of personal data that concerns them infringes the Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 and Organic Law 3/2018, of 5 April December, Protection of Personal Data and guarantee of digital rights. |
The user may exercise the rights described above by sending a written communication to the address: Calle Jaume Piquet, 34, in the town of Barcelona (C.P. 08017 – Barcelona); or through email [email protected] including in both cases a photocopy of your ID or other similar identification document and subject “DATA PROTECTION – SONDEVELA”.
The user or client may exercise the rights listed above at no cost, except as provided in article 15.3 of the RGPD. The user or client will have the right to receive a response within the deadlines established by current legislation on data protection, being able to choose between the following options:
- Sending a written communication to the address: Calle Jaume Piquet, 34, in the town of Barcelona (C.P. 08017 – Barcelona).
- Through email [email protected], under the subject “DATA PROTECTION – SONDEVELA”
In both cases it will be necessary to attach a photocopy of your DNI or other similar identification document.
What security applies to personal data?
SONDEVELA adopts the necessary technical and organizational measures in order to avoid data loss, as well as unauthorized processing or access by third parties, in order to guarantee the security and integrity of the personal data provided.
Changes to the privacy policy
SONDEVELA reserves the exclusive right to update this Privacy Policy based on the needs of the website, as well as to adapt it to possible legislative changes regarding data protection.
If the modification indicated in the previous paragraph is made, SONDEVELA will inform the user of the changes in question if they are significant for their privacy, so that the changes introduced can be reviewed, in order to assess the opposition to the processing of data. personal nature or unsubscribe from any service or functionality. In any case, if consent is required for the processing of personal data for different purposes provided for in this privacy policy, the user’s consent will be requested in accordance with the provisions of the regulations relating to data protection in force at all times.
Last modified: March 8, 2019